FAQs

Sizing

What is the sizing of the products like?

Currently we sell sizing from Small through to X-Large. For each product there is a size chart below the product description.

If you have any questions regarding sizing feel free to contact us Via the Contact us page.

Shipping & Delivery

How much does shipping cost?

The costs can be seen in Shipping Information

Payment Options

What payment options do I have?

We accept all major credit and debits cards, as well as PayPal and AfterPay.

PayPal does not require a log in to PayPal, you can use your Debit/Credit card through the link, and can also use your account. Alternatively we have an inbuilt secure card payment service at checkout.

AfterPay is a Third Party payment scheduling service that will allow you to pay in a number of easy payments, rather than paying the full amount upfront. Please be aware that AfterPay is a seperate company and once payment has been made through AfterPay, all payments will be made to AfterPay and not Humbell Culture.

Returns

Can I return/exchange my items?

Yes, you can return/exchange your items. 

Exchanges 
Should you wish to exchange a product/s, Humbell Culture will provide you with a 100% credit for the cost of the product excluding postage. This credit will be applied to your new order and you will be contacted to discuss how you would like for us to settle any price difference.

Returns 
We are happy to provide a refund if you are not 100% satisfied with your item/s and can not find a suitable alternative for exchange. Refunds will incur a restocking fee which is 15% of the purchase price of the refund or a flat fee of $25 ,which ever is the lower (refunds exclude postage charges). The restocking fee is needed to help cover administrative and processing costs associated with returned items.

PLEASE NOTE : 
Returns / Exchanges will not be accepted with out an RA Number and any item received without an RA Number supplied by Humbell Culture may be returned to sender if they are not contactable or have not contacted Humbell Culture prior to the returning the item to make other arrangements.

To Obtain a RA Number for a product return, either email Support@humbellculture.comA Returns Authority form can be downloaded HERE .

Return / Exchange requests should be made within 3 days of taking delivery. From there normal delivery times for returns will be allowed based on your location and return method.

Humbell Culture Return & Exchange Terms and Conditions:

  1. Items must be in Original Packaging with no Rips, Tears or Cuts to the packaging
  2. Items will not have been worn except for the purpose of determining its suitability. Hence items should not have a worn smell.. e.g. Perfume, Smoke etc..
  3. Items must have all Labels still attached and all Tags included in the packaging
  4. Items must not be damaged or altered in anyway.
  5. Accessories and all Items must also be unused,

For returns help with returns, please contact: support@humbellculture.com or alternatively head to our Contact Us page.