Who we are

Our website address is: https://humbellculture.com.

What personal data we collect and why we collect it

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site. Further Information relating to Cookies can be found below.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for at least 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When You submit a form on our website (Newsletter Subscription or Contact Us Form) , apart form the details you submit, such as Name, Email Address and Message Content we also collect your IP address and browser user agent string to, again this is done to help spam detection.

If you have provided information by signing up to our Newsletter then you may form time to time receive emails with information relating to product releases, special offers and discounts, information relating to trading hours or any other information about our operations that we may deem pertinent to our clients.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Social Media Platforms

Visiting our website may allow some social media sites (e.g. Facebook, LinkedIn, Twitter, Instagram etc.) to connect your visits with other Personal Information they hold If you are a member of that social media site. This generally occurs If you choose to “like” or “share” information from this website through those social media services. We recommend you review the privacy policy of those services.

Who we share your data with

Any information held specifically by Humbell Culture, which you submitted to us during your interaction with our site, is not shared with any other parties. Your information will only be passed on to a third party if requested by you in order to assist your dealings with that third party e.g with your consent we may provide and invoice with your details to your Health Fund Provider or any state Government assistance provider that you nominate.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contacting us regarding your information

If you require information about what data is stored about you, would like your personal data erased form our systems (this will impact any future orders or order your history if you later require it) or if you have any privacy concerns please email services@humbellculture.com.

We can also be contacted for general enquiries via email or phone (during business hours) using the contact details on our Contact Us page.

How we protect your data

Protecting your data is of up most importance to us and we have many security measures in place to prevent any data breaches. We constantly review our security to ensure that the measures are up to date and effective in protection your data.

Sensitive and financial information is not stored on devices within Humbell Culture’s premises.  All companies which we contract to process sensitive financial information are all PCD DSS complaint with Australian standards in relation to data security.

What data breach procedures we have in place

In the event of a data breach we lock down any servers containing client information as soon as the breach is detected. Clients who may have been affected will be notified via the contact details provided on their account.