All orders placed on week days are dispatched same day or no later than 24hrs after payment has been received.
Packaging and Delivery
All purchases are packed in poly courier bags with the sender stated as Humbell Culture. We do not provide a tax invoice in your parcel, in order to reduce the use of paper. If you wish to receive a copy of your tax invoice, please reach out to us via the contact us page and we can email you a copy of the invoice.
Our primary freight carrier for purchases inside Australia is Auspost. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. In situations where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office, where the parcel will be left to collect at your convenience (when collecting please provide the card left by the driver and adequate id).
Standard delivery within Australia normally takes approximately 1 to 5 working days depending on the location. Express delivery is also available at an extra cost. Express delivery can be next day, if you are within the Next Day Delivery Network.
Humbell Culture uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to a P.O. Box. All deliveries via Courier call for a signature on delivery. If you require your parcel to be sent to a P.O. BOX please contact us via email firstname.lastname@example.org. However dispatching your purchase via International Postal Service can take up to 15 working days and generally has no internet based tracking service.
Humbell Culture has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver.
Delivery via courier service normally takes 4 -7 working days with full traceability.
|Destination||Cost of 1st Item||Additional items|
|Australia 1 2||$11 – $16||$0.00|
|Most Other Countries 3||$50.00||$10.00|
1 We provide Free Standard Shipping on all retail orders over AUD$150 within Australia.
2 Express Shipping can be selected during checkout for a small additional fee.
3 Some Remote Countries may incur higher charges. We will provide a quote as needed.